How we began

Confidence Care and Support Limited was incorporated with Companies House in November 2019 following the notification that Momentum Care Services were ceasing all operations in the UK as of 31st December 2019. The management who designed and set up the service for Momentum in 2007 took the decision to ensure all the Momentum Care service users would retain their services, and support staff, and set up the company to ensure continuity of care. The service has always been seen as person centred, led by the management, and was valued by those who received their services. The management liaised with Newcastle City Council and created, through hard work over two months, a new company which rose from the ashes of Momentum, resulting in all the service users transferring to the new company and maintaining their present level of support.

The new company was set up by two Directors who between them have over 54 years experience of working in the health and social care field :

Paul McKay started as a volunteer with Headway Northumberland in the day centre for traumatic and acquired brain injury survivors in 1995 following a head injury himself and commenced work as an employee with them in 1996 being promoted to Assistant Manager in 1997 and subsequently promoted to manager in 1999. In 2000 the charity changed its name to BRAIN (Brain Injury and Rehabilitation Association in Northumberland) where he designed pilot programmes for community support. In 2007 the local charity merged into Rehab UK whereby he was given the Head of Care role in the North East and created a new domiciliary and community service for the area. He has also had experience of working away for the Rehab Group to enhance his skills including being appointed Branch Manager where he managed Registered Managers from Aberdeen down to Newcastle and one and a half years seconded to manage a nursing home. Paul holds:

 The Registered Managers qualification

 DipSW and is a Registered Social Worker and Practice Educator Level 1 & 2 for Social Work Students

 Operational Business Management level 5
 IOSH Managing Safely Level 4


Ingrid Norris came to Headway Northumberland on placement in 1997 while studying for a social care course and loved it there, prior to which she worked as a Senior in a residential home and was offered employment in 1998 in the day centre for traumatic and acquired brain injury survivors. Ingrid was subsequently made Senior Support Worker in 1998 and oversaw the day to day running of the Day Centre. She was then given the role of working as senior on the community pilot schemes. In 2007, when the local charity merged into the Rehab Group Ingrid, at Paul's request, took on the role of Senior on both the domiciliary and community services she helped Paul to create. Ingrid holds:

 Level 3 Health & Social Care

 Level 4 in Management
 IOSH Managing Safely Level 4

Together Paul and Ingrid have worked as a management team for over 24 years.


Ingrid was nominated for the Great British Care Awards, North East England, for 2020, which due to the pandemic was postponed until July 2021, for her outstanding work in Safeguarding with a service user and their family. We as a company are very proud that Ingrid was recognised for her dedication and outstanding contribution to ensuring the safety and well-being of the people we support.