Quality Assurance

Confidence Care and Support are regulated by the Care Quality Commission (CQC) and as such are subject to inspection and review. We were inspected in June 2021 and the CQC published their report in July 2021, reviewed 6th July 2023, we are pleased to say we are rated Good in every aspect of the care and support we provide.

Comments we have received include:
  • People felt safe. They trusted staff, whom they knew over a period of time. One person said, "I trust them to know when I'm not well." Another said, "I feel completely safe." 
  • One staff member said, "I have the same rota most weeks and they always give me as much notice as they can." One relative said, "They always know who is coming beforehand and there is never anyone they don't know." 
  • One external professional told us, "They have been really responsive and I would recommend them."   
  • One person said, "Staff respect me and ask my permission before they do anything. They always explain what they're going to do. I've told them you don't need to explain as we've been doing it for 11 years."
  • Staff told us they valued the hands-on support of the registered manager and deputy manager, and that they felt part of a strong, mutually supportive team. One staff member said, "They have been amazing – working for this company is like no other."
  • On Covid-19  One staff member said, "They have been so supportive. They have still kept up with team meetings, training and support. Morale is high, all things considered."
If you would like to see a full copy of our inspection report please click on the link below or contact the office via phone of mailto:enquiries@confidencecare.org.